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一旦顾客的投诉得不到妥善解决愤而离开时,这家公司坏口碑的产生似乎不可避免了。但是,如果能为投诉提供方便,并且认真对待这些意见,公司的满意度就会提升,良好口碑也将因此形成
It seems inevitable that the company’s bad word of mouth will emerge once its customers’ complaints are not properly addressed. However, if the complaint can be facilitated and taken seriously, the satisfaction of the company will be enhanced and the good reputation will also be formed