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服务效能事关电信企业长远发展,要从强化环境分析,明确目标任务,明确战略路径,构建完善的保障体系等方面出发制定服务效能提升方案,指导服务效能提升活动。
Service efficiency is related to the long-term development of telecom enterprises. It is necessary to formulate plans for service efficiency enhancement from the aspects of strengthening environmental analysis, defining goals and objectives, defining strategic paths and building a sound guarantee system so as to guide service efficiency improvement activities.