长城电梯厂有职工800人,加上外来人员,超过千人在食堂就餐,其中400人一日三餐都在食堂进餐。这个食堂原先饭菜品种少、质量差,服务态度生硬,帐目不清,制度混乱,开后门成风,白吃白拿现象时有发生,群众意见很大。1980年该厂在推行全面质量管理中,深感要提高前方的产品质量,一定要同时提高后方的服务质量。因此,在深入进行思想政治工作的同时,发动食堂职工讨论“为什么有事无人做,有人不去做”等16个为什么,找到了影响职工积极性和责任心的症结是:岗位无职责,工作无标准,考核无数据,奖金分配平均主义。简言之,就 The Great Wall Elevator Factory has 800 employees. With foreign workers, more than 1,000 people eat in the cafeteria, and 400 of them eat in the dining hall every day for three meals. The canteen was originally of a small variety of meals, of poor quality, stiff service, unclear accounts, chaotic systems, open backdoors, and eating white and white, and the masses had great opinions. In 1980, the plant was implementing a total quality management, and it was deeply felt that it was necessary to improve the quality of the product in front of it, and it was necessary to improve the quality of service at the rear. Therefore, while intensively carrying out ideological and political work, the canteen workers were called to discuss “why there is no one to do, and no one does not do it,” and other 16 reasons why the enthusiasm and sense of responsibility affecting employees were found: the position has no duty, and the work has no Standards, assessments without data, bonus distribution egalitarianism. In a nutshell,