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0引言海盐华数2013年7月加入浙江华数,2013年8月开展华数云宽带业务,目前业务发展迅速。作为一名广电技术运维人员,在日常工作中,经常会遇到宽带故障的维修,常见的故障有678、769、671、691等故障代码。遇到疑难问题,如何通过故障现象找到故障的共性,找到解决问题的突破口?下面介绍一例特殊宽带691故障的分析与解决过程,并提出对技术运维工作的一些思考。
0 Introduction Haiyan Hua Number Joined Zhejiang HuaZu in July 2013 and launched HuaYun broadband business in August 2013. At present, the business is developing rapidly. As a radio and television technology operation and maintenance staff, in their daily work, often encounter broadband fault repair, common faults are 678,769,671,691 and other fault codes. Encounter difficult problems, how to find the common fault through the fault phenomenon, to find a breakthrough to solve the problem? Here is an example of a special broadband 691 fault analysis and resolution process, and put forward some technical operation and maintenance of some thinking.