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分析精神病专科医院发生过的医疗纠纷和投诉,以探讨精神病专科医院存在的安全隐患。文章认为医患沟通困难、医务人员服务态度不佳、责任心不强、法制意识淡薄和管理缺陷等是造成投诉和纠纷的常见原因。只有医务人员在医疗服务中遵守职业道德,树立服务意识,提高业务水平,树立法律意识,恪守规章制度和诊疗操作规范,加强医患沟通,才能减少安全隐患,避免医疗纠纷的发生,维护医患双方的利益。
Analyze the medical disputes and complaints that occurred in the psychiatric hospital to explore the potential safety hazard in the psychiatric hospital. The article believes that communication difficulties between doctors and patients, medical staff poor service attitude, lack of sense of responsibility, weak legal awareness and management defects are the common causes of complaints and disputes. Only medical staff in the medical services to comply with professional ethics, establish service awareness, improve business standards, establish legal awareness and abide by the rules and regulations and treatment practices, and strengthen communication between doctors and patients to reduce potential safety problems, to avoid medical disputes, to maintain medical patients The interests of both parties.