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随着社会经济的不断发展和人民生活水平日益提高,人们在日常生活中愈发重视在消费活动中的服务质量。服务标准化是服务质量的保障,业已成为企业生存和发展的最重要手段。加油站服务标准化无论从服务质量、顾客满意度还是品牌形象等角度考虑,都具有十分重要的意义。
With the continuous development of the society and economy and the increasing living standard of the people, people pay more attention to the quality of service in their daily activities. Service standardization is the guarantee of service quality, which has become the most important means for the survival and development of enterprises. Gas station service standardization in terms of service quality, customer satisfaction or brand image perspective, are of great significance.