迪斯尼公司的人力资源部负责人里雷向笔者展示了 一张有关员工士气变化的图表:通常在刚开始的时候员 工的士气呈现不断上升的趋势,但随着时间的推移,这种 上升的速度开始变缓,并在某一时刻开始下降。但让人庆 幸的却是在下降一段后,员工士气会再次上升,并且会上 升到一个比原来更高的层次,而且这一过程将循环下去。 Rayleigh, head of human resources at Disney's firm, showed the author a diagram of changes in the morale of employees: The morale of employees is usually on the rise at an initial start but over time, the rate of such increase Start to slow down and begin to decline at some point. Fortunately, however, it is only after a period of decline that staff morale will rise again and will rise to a higher level than before, and the process will be revolving.