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目的分析总结我院门诊药物咨询情况,以便提高药品咨询质量,更好地为患者服务。方法将我院2010年9月-2011年8月全部门诊药品咨询记录按照咨询药物分类、咨询者分类、咨询结果自评、解答方式、咨询内容进行统计分析。结果我院药品咨询以抗微生物药物最多,其次是循环系统(主要是心血管类)药物;药品咨询内容范围广,以药物的用法用量、不良反应及注意事项、药物用途及适应症分列前三名。结论我院药品咨询工作加强了以患者为中心的药品服务,增强了患者的用药依从性,受到广大患者的好评,药师需要不断提高专业水平,达到合理用药。
Objective To analyze and summarize the counseling situation of outpatient clinics in order to improve the quality of drug counseling and better serve the patients. Methods The hospital from September 2010 to August 2011 all outpatient drug counseling records in accordance with the consultation drug classification, the consultant classification, the results of consultation self-assessment, answers, consulting content for statistical analysis. Results In our hospital, most of antimicrobial drugs were consulted on drugs, followed by circulatory system (mainly cardiovascular) drugs. The content of drug consultation was wide ranging, with the usage of drugs, adverse reactions and precautions, drug use and indications Three. Conclusion In our hospital, the consultation on medicines strengthens the patient-centered medicine service, strengthens the medication compliance of the patients and receives favorable comments from the vast majority of patients. The pharmacists need to continuously improve their professional skills and achieve rational drug use.