收到一封英国朋友的来信,信装在一只塑料袋里。我很奇怪,朋友那儿一直下雨,他怎么会想到这么一个万全之策呢?翻过来,才发现这是英国邮局封装的,塑料袋上还印着一封致歉信。这样的服务的确有我们所说的“人性化服务”的味道,致歉信的内容也很值得玩昧。信的上端,大字印着:我们衷心致歉。信里写道: I received a letter from a British friend, packed in a plastic bag. I was so surprised that my friend had been raining there. How could he think of such an all-encompassing strategy? It turned out that it was packaged in a British post office, and a letter of apology was printed on the plastic bag. This service does have what we call the “human service ” taste, apology letter content is also worth playing ignorant. The letter of the upper, large print: We sincerely apologize. Wrote in the letter: