美国诺顿公司是一家经营百货业的公司，更是把顾客就是上帝发挥到极致的企业。为了在激烈的竞争中求生存，公司把千方百计“取悦顾客”作为自己的立足点。退货本是令顾客最为头疼的事情，大多数商家会找出各种理由加以拒绝，什么没有发票啦，退货理由不足啦，商品售出时间过长 Norton company is a company operating department stores, but also to the customer is God to play to the extreme business. In order to survive in the fierce competition, the company make every attempt to “delight customers” as their own foothold. The return of this is the most troublesome thing to customers, most businesses will find a variety of reasons to refuse, what is not an invoice, the reasons for the lack of return, the sale of goods for too long