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公共图书馆的服务能力是公共图书馆综合实力在服务活动中的具体体现,是图书馆服务活动中相关要素相互作用的结果。本文试图通过对公共图书馆服务能力的基本要素、服务能力系统结构、服务能力系统特点的讨论,在系统工作原理的指导下,以全面质量管理思想为指导,深入探讨公共图书馆服务能力的全面提升问题。
The service ability of public libraries is the concrete embodiment of comprehensive strength of public libraries in service activities and the result of the interaction of related elements in service activities of libraries. Through the discussion of the basic elements of service ability of public libraries, the system structure of service capabilities and the system features of service capabilities, under the guidance of the principle of system operation and with the guidance of total quality management, this article attempts to probe into the comprehensiveness of service capabilities of public libraries Raise the problem.