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满意度研究是探讨社区卫生服务运行状况的一个重要视角。通过了解居民以及社区卫生服务医务人员对社区卫生服务机构的满意度,研究者结合理论模型和实证调研探讨了社区卫生服务机构发展中的问题和障碍所在。针对这些问题,研究者提出了改进社区卫生服务机构工作的基本思路。本文对相关的研究进行总结分析。
Satisfaction research is an important perspective to explore the operation of community health services. By understanding the satisfaction of residents and community health service medical personnel to the community health service agencies, the researchers discussed the problems and obstacles in the development of community health service agencies by combining theoretical models and empirical research. In response to these problems, the researchers put forward the basic idea of improving the work of community health service agencies. This article summarizes the related research.