标准化质量管理体系是西方发达国家质量管理实践经验的科学总结,是关于质量策划、质量控制、质量改进以及质量保证等方面一系列标准的集合。它曾在上世纪的企业管理实践中取得了显著的效果,得到了世界各国的普遍认可。进入新世纪以来,国内外的一些政府机关,为提高行政管理的质量和效果,大胆改革创新,把标准化质量管理体系引入政府管理之中。从2011年9月起,富有行政管理改革与公共服务创新传统的福建省漳州市率先进行了行政服务标准化建设的探索。当前,地方政府自觉推行的这种技术革新对于进一步深化行政审批制度改革、解决行政机 The standardized quality management system is a scientific summary of the practical experience of quality management in western developed countries and a collection of a series of standards on quality planning, quality control, quality improvement and quality assurance. It has achieved remarkable results in the business management practice of the last century and has been universally accepted by all countries in the world. Since the beginning of the new century, some government agencies at home and abroad have made bold reforms and innovations in order to improve the quality and effectiveness of administration, and have introduced standardized quality management systems into government administration. From September 2011 onwards, Zhangzhou City, Fujian Province, which is rich in the tradition of administrative reform and public service innovation, pioneered the exploration of the standardization of administrative services. At present, this kind of technical innovation conscientiously implemented by local governments is very important for further deepening the reform of the administrative examination and approval system,