很多业务经理认为,企业的工作流程束缚了业务的拓展,按照现有的流程整理书面材料既费时又费力,而这些宝贵的时间本可以用在有效的工作上。可是,没有标准的工作流程,业务经理就无法评估沟通流程是否有效、术语是否标准或质量是否得到改善。要做到这些,企业必须采用一个既稳定又灵活、并能成功地集成到企业内部各个部门的核心行为准则。CA 支持 IT 基础设施库(ITHL)的目的就是要满足企业的这种需求。ITIL 包 Many business managers argue that business workflows have shattered their business and that it is both time-consuming and labor-intensive to organize written materials in accordance with existing processes that could have been spent on effective work. However, without a standard workflow, the business manager can not assess the effectiveness of the communication process and whether the terminology is improved in terms of standards or quality. To do this, companies must adopt a core code of conduct that is both stable and flexible, and that can be successfully integrated into all parts of the enterprise. The purpose of the CA Support IT Infrastructure Library (ITHL) is to meet this need for your business. ITIL package