当前,不少医院的质控工作仍局限于生物医学技术质控,在管理层次、内容和方法上,主要侧重于医院内部的微观质量管理。但随着社会的发展和人们生活水平的提高,生物医学模式向生物、心理、社会医学模式转变,新时期卫生工作奋斗目标对医院质量管理提出了新的更高的要求。我们抓住机遇,解放思想,更新观念,运用现代管理学的理论和方法,实施全员全程全面质量管理,开创优质高效低耗医疗新路。1 质量管理是医院工作的核心 在实施全面质量管理这一跨世纪质量工作中,我们强调:1.1 全员质量管理 是对医疗质量形成过程的全体人员工作质量的管理活动。注重提高全体职工参加质量管理的积极性,强调人的因素第一,合力同心,运用医学科学理论和专业技术,通过优质服 At present, the quality control work of many hospitals is still limited to the quality control of biomedical technology. In terms of management level, content, and methods, the main focus is on the hospital’s internal micro-quality management. However, with the development of society and the improvement of people’s living standards, the biomedical model has shifted to biological, psychological, and social medical models. The goal of health work in the new era has put forward new and higher requirements for hospital quality management. We seize the opportunity, emancipate our minds, update our concepts, apply modern management theories and methods, implement full-scale quality management for all employees, and create a new path for high-quality, high-efficiency and low-consumption medical care. 1 Quality management is the core of the hospital’s work. In implementing the cross-century quality work of total quality management, we emphasize: 1.1 Total quality management is the management activity for the quality of work of all personnel in the process of forming medical quality. Focus on improving the enthusiasm of all employees to participate in quality management, emphasizing the human factor first, making concerted efforts, using medical science theory and professional technology, through quality service