论文部分内容阅读
目的：探讨感受服务在手术患者护理中的应用效果。方法将3000例手术患者随机分为两组，每组1500例，均予以常规治疗及护理，研究组在此基础上予以感受服务。于手术前后采用焦虑自评量表评定焦虑情绪，并比较两组患者的舒适度、满意度。结果手术后两组患者焦虑自评量表评分均较手术前显著降低（P＜0．01），研究组显著低于对照组（P＜0．01）；手术后研究组满意率为99．0％、舒适率为94．0％，对照组分别为87．0％、83．0％，研究组显著高于对照组（P＜0．01）。结论对手术患者予以感受服务，能有效缓解或消除患者手术前的焦虑情绪，提高患者的舒适度和护理满意度。“,”Objective To explore the application effect of perception service in nursing of quasi-operation patients .Methods A total of 3000 quasi-operation patients were randomly assigned to two groups of 1500 ones each ,both groups received routine treatment and nursing ,on this basis research group was plus per-ception service .Anxious emotions were assessed with the Self-rating Anxiety Scale (SAS) before and after operation ,comfort and satisfaction degrees compared between two groups .Results After operation the SAS scores lowered more significantly compared with pre-operation (P<0 .01) ,so did those in research than in control group (P<0 .01);post-operation satisfaction and comfort rate were respectively 99 .0%and 94 .0% in research and 87 .0% and 83 .0% in control group ,the former were significantly higher than the latter (P<0 .01) .Conclusion Perception services to quasi-operation patients could effectively relieve or eliminate pre-and post-operation anxious emotions and improve patients’ comfort and satisfaction de-g rees .