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在激烈的市场竞争中,我们南宁分公司坚持“笃守信誉,忠诚服务”的宗旨,狠抓文明优质服务,提高了信誉,树立了崭新的企业形象,赢得了市场.1994年,保费收入达19911万元,比上年增长31.7%.公司连续三年被自治区分公司以及南宁市人民政府、南宁地区行署评为社会主义两个文明建设先进单位.我们的主要做法和体会是:一、优质服务要突出重点保险企业的优质服务包括展业服务和理赔服务两个环节.理赔服务是整个保险服务的重点和难点,保险企业服务质量的优劣最终体现在理赔工作上,体现在保户对理赔服务的满意程度上.基于这样的认识,几年来.我公司始终把文明优质服务的重点放在抓好理赔的优质服务上.(一)不断改进理赔服务管理方式.为有效克服“展业我求人笑盈盈,理赔人求我冷冰冰”等不良
In the fierce market competition, Nanning Branch insists on the tenet of “Benedict Shou credibility, loyal service”, pay close attention to civilized and excellent service, improve credit standing, set up brand-new corporate image and win the market .In 1994, 199.11 million yuan, an increase of 31.7% over the previous year. The company for three consecutive years by the autonomous region branch and the Nanning Municipal People’s Government, Nanning District Administrative Office of the two civilized construction of advanced socialist unit. Our main practices and experience are: First, Services to highlight the focus of the insurance company’s quality services, including exhibition services and claims services in two areas. Claims service is the focus and difficulty of the insurance services, the quality of insurance companies ultimately reflected in the quality of claims work, reflected in the policyholders compensation Service satisfaction. Based on this understanding, the past few years. Our company has always been civilized quality service focus on good quality claims for the service. (A) continuously improve claims management services. In order to effectively overcome the “ Smiling, claims people seeking me cold ”and other bad