前几日,从一篇文章上了解到:日本九州一家百货公司,其营业额每年翻一番,年利润上百万元。其成功的秘诀就是老板长川先生注重收集员工和顾客的“牢骚”,并及时采取相应的对策,从而赢得了员工和顾客的信赖和支持。职工在工作中有不满、有抱怨就要发“牢骚”,而“牢骚”往往就是职 A few days ago, I learned from an article that a department store company in Kyushu, Japan, has doubled its turnover every year and made profits of millions per year. The secret of his success is that the boss, Mr. Chang Chuan, pays attention to collecting complaints from employees and customers and takes corresponding measures in a timely manner, thus winning the trust and support of employees and customers. Employees are dissatisfied with their work and complain, they must complain “grumbling,” and “comment” is often a job.