步入知识经济时代,信息作为一种资源,在经济、政治、文化,科技、教育、社会等领域发挥出推动建设发展的作用。网络、微电子、通信等多媒体技术的快速发展,使大容量、高速度的信息传递成为现实。由于信息服务的复杂性,既有信息发送、终端接受等硬件设备,又有进行信息传递的软件系统,以及人员的服务等等,因此要保障信息服务能满足人们对信息获取的及时、使用的便捷等要求,就需要有一套管理体系来保障系统的有效运行。为此,信息行业的企业纷纷推行质量、环境、信息等管理体系。日前,本刊记者就企业通过认证所带来的效用,访问了上海部分信息行业企业总经理、总工程师、管理者代表、质量经理。一、规范了过程管理,促进了持续发展信息行业的企业不论是制造产品,还是提供服务都有 Into the era of knowledge economy, information as a resource, in the economic, political, cultural, science and technology, education, social and other fields to play a role in promoting construction and development. The rapid development of multi-media technologies such as networks, microelectronics and communications has made the transfer of large-capacity and high-speed information a reality. Due to the complexity of information service, both the hardware and software such as information sending and terminal acceptance, as well as the software system for delivering information and the service of personnel, etc. Therefore, it is necessary to ensure that the information service can satisfy people’s timely access to information and use Convenient and other requirements, you need to have a management system to ensure the effective operation of the system. To this end, the information industry companies have introduced quality, environment, information management system. Recently, the reporter correspondent on the effectiveness of enterprises through the certification, visited the Shanghai part of the information industry enterprises general manager, chief engineer, manager representatives, quality managers. First, standardize the process management, and promote the sustainable development of the information industry enterprises, whether it is manufacturing products, or provide services have