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良好的临床药学评价体系是维系医院药学发展的重要手段之一,是药学服务管理重要工具。科学可行的临床药学评价体系是保障临床药学服务质量得以提升的重要途径,同时也是降低管理成本,提高沟通效率的重要方法,最终促使药学服务有效创造医疗卫生价值。方法:本研究采用Donabedian的“结构-过程-结果”法集合360°绩效考核法,辅以目标与关键成果法(OKR)构建临床药学评价体系。结果:通过集体讨论制定临床药学相关量表,在工作中扎实推进量表的应用。结论:通过实践证明构建临床药学评价体系对提高临床药学整体工作质量有重要作用。
Good clinical pharmacy evaluation system is one of the important means to maintain the development of hospital pharmacy and is an important tool of pharmacy service management. Scientifically feasible clinical pharmacy evaluation system is to protect the clinical pharmacy service quality can be an important way to enhance, but also reduce management costs, improve communication efficiency, an important way to eventually promote the effective medical services to create medical and health value. Methods: In this study, Donabedian’s “structure-process-result” method was used to collect the 360 ° performance appraisal method, and the goal and key outcome method (OKR) were combined to build a clinical pharmacy evaluation system. Results: The clinical pharmacy related questionnaire was drawn up through the collective discussion and the application of the scale was promoted in the work. Conclusion: It is proved that building a clinical pharmacy evaluation system has an important role in improving the overall quality of clinical pharmacy.