论文部分内容阅读
多年来,美国坦普尔大学参考咨询情报服务部对本校图书馆所有在职负责参考咨询业务的工作人员一直坚持统一培训工作。在培训计划实施过程中,他们发现学与用有很大差距,为此,坦普尔大学参考咨询情报服务部为此做了大量的调查研究。 1983年,美国马里兰州图书馆开发与教育分部对公共图书馆的参考咨询业务做了一次实际调查,这项调查的结果表明,工作人员在回答有关参考咨询方面的问题时,正确率只有55％。而与此紧密相关的问题是工作人员的行为问题。这里面包括如何与人磋商、
Over the years, the United States Temple University reference information service department of our library all the staff responsible for reference consulting business has always insisted on unified training. During the implementation of the training plan, they found that there was a big gap between learning and using. To this end, Temple University’s Reference and Information Services Department did a great deal of research. In 1983, the Maryland State Department of Library Development and Education conducted an actual survey of public library reference services. The results of this survey showed that when answering questions about reference counseling, the correct rate was 55 %. And closely related to this issue is the issue of staff behavior. This includes how to negotiate with others,