针对广大公众关心的航班延误问题,民航局于近日制定下发了《做好航班正常工作若干规定》(以下简称“《若干规定》”),明确要求各单位据此制定实施细则,切实维护广大旅客的合法权益。《若干规定》从提高航班运行效率和做好航班延误后的处置及服务两个方面,对航空运输生产链条上的各单位应承担的责任做了进一步的细化,使航空公司、机场、空管、保障、监管等单位的工作责任更加明确、具体。在提高运行效率方面,《若干规定》要求航空公司必须按照批准的航班时刻运营航班,不得虚占航班时刻或 In response to the general public’s concern about flight delays, the Civil Aviation Authority recently issued and issued “Several Provisions for Doing a Good Job in Normal Flights” (hereinafter referred to as “Certain Provisions”), explicitly requiring each unit to formulate implementation details accordingly Maintain the legitimate rights and interests of passengers. The “Several Provisions” have further refined the responsibility of each unit in the production chain of air transport from the aspects of improving the efficiency of flight operations and handling and services after flight delays, so that airlines, airports, airlines The responsibilities of the management, support, supervision and other units are clearer and more specific. In terms of improving operational efficiency, the “Certain Provisions” require airlines to operate flights on approved flight schedules, not to impute flight schedules or