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航班延误和取消,尤其是航班长时间延误,是谁都不愿意看到的。出差在外的商务旅客意味着浪费了大量的宝贵时间,可能还会丢失一些商业机会,同时也消磨着精神和体力。就是一般的游客也会感觉到他们的正常生活受到影响,平添了几分心理压力。遇到这样的情况,旅客们别无期望,只能希望航空公司能让他们尽快成行。然而很多时候,旅客并不是都能理智地看待这样的情况发生,会把一些怨气发泄给航空公司、机场,以及政府的航空管理部门。
Flight delays and cancellations, especially for prolonged flight delays, are unwilling to see. Business travelers on business trips mean wasting a lot of valuable time, may lose some business opportunities, but also spend the spirit and strength. Is the average tourist will feel their normal life is affected, adding a bit psychological stress. In such a situation, travelers have no hope, but can only hope that the airline can make them travel as soon as possible. However, in many cases, passengers do not all take a sensible look at the situation, venting some resentment to airlines, airports, and government aviation authorities.