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医德医风既是一种职业道德,也是一种人文素质,两者相辅相成,互相促进,成为缓解当前医患关系紧张的良方。医院良好的形象是建立在优质的服务质量、一流的医学人才、高端的治疗技术和设备以及高尚的医德医风之上的。而窗口服务又是优质的服务质量中重要的一环。医院的每一个服务环节,服务流程都是通过窗口服务向病人展示的。窗口服务的形象直接反映医院整体素质,窗口服务的好坏也体现医院服务水准的优劣。
Medical ethics is not only a kind of professional ethics, but also a humanistic quality, both complement each other and promote each other, to alleviate the current tension between doctors and patients a good recipe. Good image of the hospital is built on the quality of service, first-class medical personnel, high-end treatment technology and equipment and noble medical ethics above. The window service is an important part of the quality of service. Every aspect of the hospital service processes are shown to patients through the window service. The image of the window service directly reflects the overall quality of the hospital, the quality of the window service also reflects the pros and cons of hospital services.