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威海市儿童福利院自2013年引入ISO9000质量/职业健康安全管理体系,从管理目标、控制程序、作业指导文件和书面记录等四个方面,从大到小逐项管理孤残儿童服务过程。通过1年多的实际运行发现,为孤残儿童提供服务的质量受人员、硬件设施、环境、物资等方面的影响,而如何定性定量评价这些因素,日常抓好书面记录这一最小处最末端的管理控制,从细节人手进行打磨,对持续的改进服务有着至关重要的作用。
Since 2013, Weihai Children’s Welfare Institution has introduced ISO9000 Quality / Occupational Health and Safety Management System to manage the service process for orphans and disabled children individually from the four aspects of management objectives, control procedures, operation guidance documents and written records. After more than one year of actual operation, it is found that the quality of service provided to orphans and disabled children is affected by personnel, hardware facilities, environment and materials. How to qualitatively and quantitatively evaluate these factors and grasp the daily record of the smallest end The management and control of personnel from the details of grinding, the continuous improvement of services has a crucial role.