论文部分内容阅读
旅游投诉制度的建立是旅游走向法制化的重要步骤之一,是促进旅游业规范化管理、提高旅游业服务质量、维护旅游者合法权益的法治措施。旅游投诉状是旅游投诉者在其旅游合法权益遭受侵害或与他人发生旅游纠纷时,向旅游行政管理部门投诉,陈明事实和理由,要求旅游投诉管理机关依法解决旅游纠纷,维护其合法权益的一种书状。根据国家旅游局1991年6月1日制定与发布的《旅游投诉暂行规定》,投诉者对下列损害行为可以向旅游投诉管理机关投诉:第一,认为旅游经营者不履行合同或协议
The establishment of tourism complaint system is one of the important steps towards the legalization of tourism. It is also the rule of law measures to promote the standardized management of tourism, improve the service quality of tourism and safeguard the legitimate rights and interests of tourists. Complaint of tourism is the complainant of tourism complained to the tourism administrative department when the legitimate rights and interests of the tourist have been infringed upon or travel dispute with others, clarifying the facts and reasons, requesting the tourism complaint administration to solve the traveling dispute according to law and safeguarding the legitimate rights and interests A kind of book According to the Interim Provisions on Travel Complaints formulated and promulgated by the National Tourism Administration on June 1, 1991, the Complainants may complain to the Complaint Administration of Tourism Concerning the following damage behaviors: Firstly, it is considered that the tour operator fails to perform the contract or agreement