某局在开展优质服务活动中,除要求营业人员要使用亲切礼貌的服务用语外,还要求营业人员要做到正确用语。笔者认为,此举十分高明,应大力提倡。过去,一提改善对外窗口的服务,就是要求营业人员要态度和蔼、用语亲切礼 In an activity carried out by a bureau, in addition to requiring business people to use courtesy and service terms, business people are also required to do the correct language. In my opinion, this move is very clever and should be vigorously promoted. In the past, mentioning the improvement of the external window service, is to require business people to be kind, the term cordial