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计算机辅助参考服务是现代高技术应用于图书馆业务工作领域的产物。本文分四章论述。第一章:计算机辅助参考服务发展概况。概而言之,现代情报技术及其发展水平、社会应用程度规定着图书馆计算机辅助参考服务开展的层次与范围。本章从计算机硬软件技术、数据库技术及存贮介质、通信网络技术发展角度,具体论述了在其制约机制下的计算机辅参考服务的历史嬗变过程,划定了其发展阶段,并阐明了各阶段的业务工作重点及特色。
Computer-aided reference service is the product of modern high-tech application in the field of library business. This article is divided into four chapters. Chapter One: The Development of Computer Aided Reference Service. In a nutshell, modern information technology and its level of development and social application provide the level and scope of library computer-assisted reference services. This chapter discusses the historical evolution of computer-assisted reference service under its control mechanism from the perspective of computer hardware and software technology, database technology, storage media and communication network technology. It defines its development stage and clarifies the various stages Business focus and characteristics of the business.