质量是无形的,它是可以衡量的吗?答案是肯定的,事实上质量成本是衡量质量的一把尺子,质量的高低会直接影响顾客的满意,本文重点阐述质量成本的内部构成要素对顾客满意产生的影响,从而使企业认识到应把质量成本的各个要素合理的搭配,才能使质量达到最优,赢得顾客的满意,实现企业的价值。 Quality is intangible, it is measurable? The answer is yes, in fact quality cost is a measure of the quality of the level of quality will directly affect customer satisfaction, this article focuses on the quality of the cost of internal components of the customer Satisfaction with the impact so that businesses recognize that the quality and cost should be reasonable with the various elements in order to achieve the best quality, customer satisfaction to win, realize the value of the enterprise.