自1994年进入中国以来,西门子家电一直致力于根据消费者需求打造综合有效的服务体系。客户服务不再简单地等同于售后咨询或维修,而是被视为企业在整个生产运营过程中对用户的倾听、与用户的沟通与交流,渗透在从研发到生产、再到售后服务的每一个环节。 Since entering China in 1994, Siemens Home Appliances has always been committed to building an integrated and effective service system based on the needs of consumers. Customer service is no longer simply equivalent to the after-sales advice or maintenance, but rather as the company throughout the production and operation of the process of listening to users, and user communication and exchange, infiltration from R & D to production, to service every A link.