近年来,随着移动互联网的发展,手机已成为百姓日常工作与生活中不可或缺的组成部分,而相较于百姓对电信运营商服务的期望和要求,运营商的服务管理工作却显得有点“力不从心”。根据福建省消委会今年3月初公布的《2014年度全省消费投诉情况分析》数据显示,从消费者投诉服务类型看, In recent years, with the development of mobile Internet, mobile phones have become an indispensable part of people’s daily work and life. Compared with people’s expectation and requirements of telecom operators’ services, service management of operators seems a little bit “Powerless ”. According to the Fujian Provincial Consumer Council announced in early March this year, “the province’s consumer complaints analysis,” the data show that from the consumer complaints service type,