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2013年5月,沙河口区委、区政府对“帮万家”服务进行了全面升级。经过一年的发展,构建了政府主导、市场运作、社会参与的“帮万家”服务模式,形成了以区、街道、社区三级服务机构为依托,五大服务管理平台为支撑的“帮万家”服务体系。自2013年5月至今,累计服务群众60万人次。服务办结率100%,回访率100%,回访满意率99%以上。坚持群众问题导向原则畅通民意诉求渠道在了解群众需求的途径上,“帮万家”建立了民意信息
In May 2013, the Shahekou District Committee and the district government conducted an overall upgrade of the service of “helping thousands of families”. After one year’s development, the service mode of government-led, market-oriented operation and social participation has been established, and a service platform supported by three service agencies of districts, streets and communities and supported by five service management platforms has been established. “Help Wanjia ” service system. Since May 2013, the total number of people serving 600,000 people. Service rate of 100%, 100% return visit, return satisfaction rate of 99% or more. Adhere to the principle of the masses to guide the principle of public opinion appeal channels In understanding the needs of the masses on the way, “help Wanjia ” established public opinion information