我们南京市人民商场名气大,市口好,顾客多,年销售额逾两亿元。因此有些青年营业员就产生“不怕没生意”、“少做一两笔无所谓”的思想,不注重自身素质的提高。这种思想显然是不对的。我在实践中认识到,青年服务人员应具备一定服务素质,这是做好服务工作的基础。青年服务人员应有的素质包括以下五个“知”: 首先,要知时;就是要知道当前党和政府制定的经济方针、政策,以及这些方针、政策给市场带来的变化。这样,在经营活动 We in Nanjing City People’s mall reputation, market is good, more customers, annual sales of more than 200 million yuan. Therefore, some young salespersons have “not afraid of no business,” “do one or two less do not care about” thinking, do not pay attention to improve their own quality. This idea is obviously wrong. In practice, I realized that young service personnel should have a certain quality of service, which is the basis for good service. The quality of young service personnel should include the following five “knowledge”: First of all, we should know the time; that is, we must know the economic policies and policies formulated by the party and government and the changes brought to them by these policies and policies. In this way, in business activities