现代社会是一个情绪可视的社会,互联网的传播表达方式加剧了社会情绪的网络突显和表象化。社会情绪多种多样,其中负面情绪有紧张、焦虑、失望、愤怒、妒嫉、怨恨等,这些负面情绪容易流行、传染并得到同类关注。这给政府的公共管理带来很大的挑战,也是政府公共关系管理中的一个新课题。情绪也是一种社会资源,大型的社会运动的产生机制中一个重要的动员因素是怨恨,它借民粹主义或社会的不公平、非正义等由头成为社会运动中情感动员的催化剂。在我国, Modern society is an emotionally-visible society, and the internet’s way of communication and expression exacerbates the network stress and appearance of social emotions. There are many social emotions, including negative emotions such as nervousness, anxiety, disappointment, anger, jealousy, resentment, etc. These negative emotions are easily prevalent, contagious and receive the same kind of attention. This poses a great challenge to the public administration of the government and is also a new topic in the government’s public relations management. Emotions are also a kind of social resources. One of the important mobilizing factors in the mechanism of the formation of large-scale social movements is resentment. It has become the catalyst for the emotional mobilization in social movements through populism or social unfairness and injustice. In my country,