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目的了解杭州市居民对卫生监督工作的认知度、关注度和满意度现状,分析影响居民对卫生监督工作满意度因素,为加强杭州市卫生监督工作,提高卫生监督质量,改善卫生监督现状和提高居民卫生监督工作满意度提供决策依据。方法抽样方法为多阶段随机抽样,采用描述性分析、卡方检验和二分类Logistics回归分析方法进行统计分析。结果 16.0%的居民认为自己非常了解和比较了解卫生监督工作内容,29.3%的居民认为自己在日常生活中非常关注和比较关注卫生监督工作信息,38.8%的居民认为自己对卫生监督工作现状表示非常满意或比较满意,满意度主要受卫生监督工作关注度、卫生监督信息公开评价、卫生监督治理措施评价、性别和居住时间等8个因素的影响。结论实现职能厘清,转变工作重心;借鉴群众力量,健全监督网络;加强队伍建设,优化执法形象;完善教育体系,加强监督举措。
Objective To understand the current situation of residents ’awareness, attention and satisfaction with health supervision in Hangzhou and to analyze the factors influencing residents’ satisfaction with health supervision. In order to strengthen the health supervision in Hangzhou, improve the quality of health supervision and improve the status of health supervision, Improve residents’ health supervision job satisfaction to provide decision-making basis. Methods The sampling method was multi-stage random sampling, and the statistical analysis was conducted by descriptive analysis, chi-square test and dichotomous Logistics regression analysis. Results 16.0% of residents think they know and understand the content of health supervision more and more, 29.3% of residents think they are very concerned and more concerned about the work of health supervision in their daily life, 38.8% of residents think they supervise the status of health supervision is very Satisfaction or satisfaction, satisfaction mainly due to health supervision work, public health supervision information evaluation, evaluation of health supervision and management measures, gender and length of stay of eight factors. Conclusions Realization of functions clarifies and changes the center of gravity of work; drawing lessons from the mass force, improving the network of supervision; strengthening team building and optimizing the image of law enforcement; improving education system and strengthening supervision measures.