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可用性评价是移动图书馆建设的重要环节,是改善服务质量的主要手段,是提高服务效率和用户满意度的关键。移动图书馆的可用性受到移动设备、移动通信网络、移动服务模式、资源建设状况、用户情境等多种因素的影响。文章在借鉴可用性研究相关理论的基础上,构建了移动图书馆可用性评价指标体系,并给出了用模糊综合评价法对移动图书馆可用性进行评价的步骤,以期对移动图书馆的研究与应用提供参考。
Usability evaluation is an important part of the construction of mobile library, is the main means to improve service quality, and is the key to improve service efficiency and customer satisfaction. The availability of mobile libraries is affected by many factors such as mobile devices, mobile communications networks, mobile service models, resource building conditions, user contexts, and more. Based on the related theories of usability research, the article constructs the evaluation index system of usability of mobile library, and gives the steps of evaluating the usability of mobile library with fuzzy comprehensive evaluation method, in order to provide the research and application of mobile library reference.