如今,在计算机、汽车和电子机械设备等领域的制造企业内部,服务利润中心正在平行转移。包括咨询、信贷运输和送货、安装、培训和维护在内的附加业务,曾一度被用来协助设备销售,但现在却都有可能作为独立的、以获取利润为目的的服务来提供。令人兴奋的是,即使对那些已经选择购买竞争者设备的顾客,企业也同样可以提供以上种种服务。 Today, service profit centers are moving in parallel within manufacturing companies in areas such as computers, automobiles, and electrical and mechanical equipment. Additional services, including consulting, credit transportation, and delivery, installation, training, and maintenance, were once used to assist equipment sales, but they are now available as stand-alone, profitable services. The exciting thing is that even for those customers who have already chosen to purchase competitor equipment, companies can also provide these services.