我们通常把企业对其人员的培训划分为三大主要类别:知识类、技能类与态度类。如果要解决从不知道到知道的问题,我们通常选择知识类的培训;要解决怎么做或者效率问题,一般会选择技能(工具)类培训;如果希望解决人们的心态和意愿(诸如积极性、主动性与参与感、使命感、凝聚力等)方面的 We usually divide the company’s training of its personnel into three main categories: knowledge, skills and attitudes. If we want to solve problems that we never know until we know, we usually choose training for knowledge; if we want to solve the problem or how to do it, we usually choose skills (tools) training; if we want to solve people’s mentality and willingness (such as positivity, initiative (sex and sense of participation, mission, cohesion, etc.)