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加强医德医风建设,实施医德医风全程质量监控在医院的工作中有着十分重要的意义,我们的具体做法是: 一、拓宽外部监督渠道1.患者在诊就医,挂号室向每位患者发敬告信,主要内容是医院可以为患者提供必要的医疗设备及各项检查,完全没有必要到别的医院做某些检查,医院欢迎举报,并对举报人保密,1993年1～4月份已发2万多份敬告信。2.对门诊就诊病人进行服务质量、态度及窗口单位的满意度调查。过去调查满意率达98.6%
Strengthening the construction of medical ethics and implementing the full quality monitoring of medical ethics in hospitals is of great significance in the work of hospitals. Our specific approach is: 1. To broaden the external supervision channels 1. Patients seek medical treatment, and registration rooms are issued to each patient. The main content is that the hospital can provide necessary medical equipment and examinations for patients. There is no need to go to other hospitals to do certain checks. The hospital welcomes the report and keeps the reporter confidential. From January to April 1993, it was issued. More than 20,000 letters of appreciation. 2. To investigate the quality of service, attitudes and satisfaction of the window units for outpatients. Past survey satisfaction rate reached 98.6%