自上世纪70年代我国从日本引进在日本被广泛采用的全面质量管理(TQM)理论以来,全面质量管理(TQM)的实施和推广为我国企业质量管理理念的转变、企业竞争力的提高作出了巨大贡献。但由于全面质量管理(TQM)的丰富内涵,使得我国很多企业在实施过程中面对很多问题时无所适从,陷入很多误区。 Since the introduction of Total Quality Management (TQM) theory which was widely used in Japan from Japan in the 1970s, the implementation and promotion of total quality management (TQM) has made a significant contribution to the transformation of our country’s corporate quality management philosophy and the improvement of the competitiveness of enterprises huge contribution. However, due to the rich connotation of total quality management (TQM), many enterprises in our country face a lot of problems during the implementation process and fall into many errors.