针对供电企业用电客户,从客户价值的内涵界定入手,基于对现有分析评价方法的研究,提出了供电企业客户价值评价指标体系,建立了客户价值综合评价模型。模型对传统的灰色关联法进行改进,采用层次分析法给指标赋权,使指标权重更科学合理。通过邢台供电分公司用电客户的实例证明了模型的有效性。 Starting from the connotation of customer value, based on the existing analysis and evaluation methods, this paper proposes a customer value evaluation index system for power supply enterprises and establishes a comprehensive customer value evaluation model. The model improves the traditional gray relational method, and uses AHP to empower the index so that the index weight is more scientific and reasonable. Through the Xingtai power supply branch of the example of electricity customers proved the effectiveness of the model.