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供应商作为制造企业的重要合作伙伴之一,它参与到企业创新活动中并对服务创新绩效产生积极地作用。对70家中国制造企业进行问卷调查,并运用多层次回归法对调查数据进行分析。通过实证分析,研究供应商参与对制造企业服务创新绩效的影响及作用路径,并研究员工创新行为在此过程中的中介作用,以及组织创新氛围在此过程中的调节作用。分析结果显示:供应商参与会对服务组织、服务内容、服务柔性和市场绩效有不同程度的影响;同时员工创新行为在供应商的信息共享和服务创新绩效之间关系中起到了中介作用;组织创新氛围对员工创新行为和服务创新绩效之间的关系有正向调节作用。在理论和实证研究的基础上,绘制相应的作用机制模型,为制造企业的服务创新实践提供参考。
As one of the important partners of manufacturing enterprises, suppliers participate in the innovation activities of enterprises and play an active role in service innovation performance. Conducted a questionnaire survey on 70 Chinese manufacturing enterprises, and analyzed the survey data by multi-level regression. Through empirical analysis, the impact of supplier participation on service innovation performance of manufacturing enterprises and the path of their action are studied. The intermediary role of employee innovation behavior in this process and the regulatory role of organizational innovation atmosphere in this process are also studied. The results of the analysis show that the supplier participation has different impacts on the service organization, service content, service flexibility and market performance. At the same time, employee innovation behavior plays an intermediary role in the relationship between the supplier information sharing and service innovation performance. The innovation climate has a positive effect on the relationship between employee innovation behavior and service innovation performance. On the basis of theoretical and empirical research, we draw the corresponding model of mechanism of action and provide a reference for manufacturing service innovation practice.