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“互联网+”是互联网思维在社会创新中新的演进形态。服务设计是传统设计概念的新拓展,其本体属性是人、物、行为、组织之间交互关系的整合系统设计。阐述在“互联网+”视域下,运用服务设计的整合创新思维,重新梳理传统产业中的利益相关者的关系链,形成新的服务运行模式的方法。以“找钢网”的创新服务模式为例,展示上述方法策略在实际应用中的具体表现。
“Internet + ” is a new evolution of Internet thinking in social innovation. Service design is the new development of the traditional design concept. Its ontology attribute is the integrated system design of the interaction between people, objects, behaviors and organizations. This paper elaborates how to integrate the innovative thinking of service design, reorganize the relationship chain of stakeholders in traditional industries and form a new mode of service operation under the view of “Internet + ”. Taking the innovative service mode of “finding steel net” as an example, this paper shows the concrete performance of the above method and strategy in practical application.