在阿里巴巴公司里面,组织结构图是倒过来的,最上面是客户,下一排是员工,再是经理,再是副总裁,最下面才是CEO。只有这样,才能实现我所说的客户第一。我们的团队好比是一支足球队——球队进球了,守门员为球队的胜利而欢呼;球队丢球了,守门员为球队的失败承担最后的责任。这支足球队的 In the Alibaba company, the organizational chart is the reverse, the top is the customer, the next row is the employee, then the manager, then the vice president, the bottom is the CEO. The only way to achieve what I call the customer first. Our team is like a soccer team - the team scored, the goalkeeper cheered for the team’s victory; the team lost the ball, the goalkeeper took the final responsibility for the team’s failure. This football team