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在长期的基层供电企业供电服务以及进行探索里的过程中,有关供电企业参照有关的标准做出开发一套供电企业优质服务的测评模型,并选择第三方的外部测评对其测评的系统中的结构,还有权重给予充分的调整,然后建设了一套比较完整并且实用的可以非常真实的对客户需要给予反映的测评系统,其能够非常好的对供电企业服务水平的量化和评价给予实现。供电企业使运用优质服务的测评系统,能够非常准确的对供电服务的缺陷给予适当定位,并且快速的选择改进的方式,以此可以很好的提高客户的满意度,同时获得了非常好的经济上的效益与环境效益,并且起到了一定的社会效益。
In the long-term power supply services for grass-roots power supply enterprises and their exploration, the relevant power supply enterprises refer to the relevant standards to make evaluation models for developing a set of quality services for power supply enterprises and select third-party external evaluation systems for their evaluation Structure and weight, and then set up a relatively complete and practical evaluation system that can reflect customers’ needs very much. This system can very well realize the quantification and evaluation of the service level of power supply enterprises. Power companies to make use of quality service evaluation system can be very accurate on the power supply defects to give proper positioning, and quickly select the improved way, which can be very good to improve customer satisfaction, while access to a very good economy On the benefits and environmental benefits, and played a certain social benefits.