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研发过程的质量主要决定了产品的质量,研发过程改进所用的常用工具如下: 工具4. 23 Kano模型 日本的Noritaki Kano提出了一个“顾客期望”模型。Kano指出:顾客对产品有基本质量的要求。例如:轿车能走、有窗……等等。只具有基本质量的产品顾客是不满意的。基本质量曲线位于质量-满意度平面的下半平面内。
The quality of the R & D process mainly determines the quality of the product. Common tools used for improving the R & D process are as follows: Tool 4. 23 Kano Model Noritaki Kano of Japan proposed a “Customer Expectancy” model. Kano pointed out: customers have the basic quality requirements of the product. For example: the car can go, there are windows ... and so on. Customers with only basic quality products are not satisfied. The basic mass curve lies in the lower half of the mass-satisfaction plane.