美国邮政对大客户的服务工作由美国邮政总局下设客户关系部的大客户管理处总体负责。经过多年的实践，美国邮政目前已形成了一套比较成熟的大客户服务体系和管理流程。一、美国邮政大客户的构成美国邮政根据企业客户的用邮量或支付邮资的费用，结合客户交寄的邮件种类、企业成 The service that United States postal services to major accounts is the overall responsibility of the Key Account Management Department under the Customer Relations Department of the United States Postal Service. After many years of practice, the United States Post has now formed a relatively mature large customer service system and management processes. First, the United States, the composition of large postal customers According to corporate customers in the United States postal mail or pay the cost of postage, combined with the type of mail the customer to submit, business into