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目前我国通信行业竞争激烈,为了获取客源,在激烈的市场竞争环境中,商家们不断推出五花八门的套餐、捆绑、赠送等项业务,令消费者眼花缭乱。这有导致相关的消费纠纷不断涌现,投诉率经常占据榜首。中国移动通信集团吉林有限公司吉林市分公司位于江城广场属于天津街工商所辖区,根据中国移动公司的相关规定,本市各营业网点的投诉均由吉林市分公司受理,移动通讯投诉终端就落在昌邑区消协天津街分会。仅2013年我们接到的关于移动方面的投诉就有42件,占该所消费投诉的48%,2014年接到移动服
At present, the communications industry in our country is fiercely competitive. In order to obtain tourists, in the fierce market competition environment, businesses have introduced a wide variety of packages, bundles and gifts to dazzle consumers. This has led to the continuous emergence of consumer disputes, the complaint rate often occupy the top spot. Jilin Branch of China Mobile Group Jilin Co., Ltd. located in Jiangcheng Square belongs to the jurisdiction of Tianjin Street Commerce and Industry Administration. According to the relevant regulations of China Mobile, complaints from all business outlets in the city are accepted by Jilin Branch, and mobile communication complaints terminals are dropped Changyi District Consumer Association Tianjin Street branch. In 2013 alone, we received 42 mobile complaints, accounting for 48% of consumer complaints. In 2014, we received mobile services