近日,湖北省民政厅印发了《湖北省养老服务机构服务质量规范(试行)》(鄂民政规[2010]5号,以下简称《规范》)。《规范》就湖北省内的各类养老服务机构服务的基本要求、服务内容与质量控制、服务合同评审和评价与改进等进行了条分缕析的说明,制定了明确的标准。这是该省针对养老服务行业出台的第一个全省性养老服务规范,在全国也属于较早出台的地方性养老服务标准。 Recently, the Hubei Provincial Department of Civil Affairs issued the “Service Quality Standards for Elderly Care Institutions in Hubei Province (Trial)” (E-Civil Regulation [2010] No. 5, hereinafter referred to as “Regulation”). The Code sets out the explicit requirements for the basic requirements, service contents and quality control, evaluation and improvement of service contracts and other aspects of the service provision for various types of institutions in Hubei Province. This is the province’s first province-wide pension service issued for the pension service industry, which is also the earliest local pension service standard in the country.