目的探讨门诊预约优化对门诊管理的影响;方法根据我院2012年6月到2015年6月之间,每月平均门诊挂号量,患者挂号所用的时间以及患者的就医情况的满意度,并将这些结果与(2009年5月到2012年5月)的门诊挂号量,患者挂号所用的时间以及患者的就医情况的满意度,进行比较,以分析门诊预约对门诊管理以及医院整体的影响。结果预约挂号的患者人数不断增加,门诊的总人数也随之增加,患者在挂号期间所用时间明显减少,就诊满意度逐渐提高,前后比较差异均有统计学意义(P<0.05)。结论通过门诊预约服务,门诊服务管理水平整体得到优化,医院就诊人数不断增加,提高了医院的经济效益,增强患者的满意度。 Objective To explore the effect of outpatient appointment optimization on outpatient management.Methods According to the monthly average outpatient registration number, time spent on patient registration and the patient’s medical condition satisfaction from June 2012 to June 2015 in our hospital, These results are compared with the number of outpatients registered between May 2009 and May 2012, the time taken for patient registration, and the patient’s medical condition to analyze the impact of outpatient appointments on outpatient management and the overall hospital. Results The number of registered patients increased continuously, the total number of outpatients also increased. The patients’ registration time was significantly reduced, and the satisfaction degree increased gradually. The difference was statistically significant before and after treatment (P <0.05). Conclusion Through the outpatient appointment service, the outpatient service management level has been optimized as a whole. The number of hospital visits has been increasing, which has improved the hospital’s economic benefits and enhanced patient satisfaction.